(c) organize it, and then (d) distribute it, if no one is going to
read it? I know, I know. It's required for medical charts, but still. Irritating.
There's a line on those forms that read: List Any Allergies. I wrote None, which is only partially honest. On these forms I don’t elaborate, however, if a physician who doesn't take the time to read my replies ASKS if I have any allergies I say:
'Yes, I do. Morphine derived medications. Unkind people. Rude drivers.'
Since that appointment I've added a fourth allergy to my standard replies: Customer Service Questionnaires. Have these things infiltrated your life as much as they have mine? They are EV-ER-Y-WHERE; on line, in retail stores, gas stations, restaurants, in the mail and, my least favorite of zero favorites, over the phone. Spending half an afternoon trying to reach a customer service department to ask a Real Live Person one question and then at the conclusion of the Q&A marathon event being asked if I'd mind taking a short Customer Service survey is annoying. The answer I want to give? Why, yes, I would mind, thank you for asking. But then I’d have to put myself in that unkind people category I'm allergic to so I say nope, don’t mind at all.
Cheerful customer service representatives talking to satisfied customers like me
be happy and want to know if they aren't, however, the amount of questionnaires for the purpose of learning the level of customer satisfaction has gotten out of control.
Why is this? Could it be because one-on-one customering
(how’s that for a new verb?!) isn't as commonplace as it once was? If product providers don’t interact with product purchasers how will they know if it and their service is acceptable? Competition, so many companies selling the
same product, may also be a reason behind this ubiquity of questionnaires. Since you can obtain basically anything you desire or need without leaving home, how are on line sellers
to know how well they're faring against other companies that sell the same product?
absolutely no relevance to today's topic but this photo made me laugh so I had to share....:-)
Were I a feline named Polly, this would be my Evil Polly look
Darn it! I wish I'd thought of that coupon idea last week! I would have requested one in my letter. Thinking of the Keeper of the Questionnaire's shocked reaction would earn a Very Satisfied rating for entertainment value.
If you created one, who would it be to?